Return/Exchange Policy

Money Back Guarantee

Customer Satisfaction is high priority at Scanway. Therefore we accept returns and exchanges for products purchased on the or web sites. Shoes must be returned in their original package, in unworn, re-saleable condition within 15 days of purchase.


Scanway will refund your full purchase price for each item in the returned shipment, excluding shipping charges, upon receival of the items.


Additional shipping charges apply, as well as any price differentials. Scanway will send out the exchange product upon receival of the return items and payments.


Send your returns to the following address:
1377 Pemberton Ave
North Vancouver, BC  V7P 2R6

Let us know...

Before returning the product, please leave a comment to let us know what you want instead. Please e-mail us at

Note! Don't send any clogs without contacting us first. Also, Scanway will not accept any liability for items lost in the mail system. If any other problems would occur, please e-mail us at for the best way to solve them.